Who am I?

I'm not going to lay it all out here either.

I was in the German Army for 23 months as a radio operator and later in staff service. It was a cool time and you got to talk to a lot of different people. I think everyone who was in the army can tell funny and maybe scary stories.

After that, I successfully completed an apprenticeship as an office administrator and started working at a call center due to the circumstances (only work there once and look for something better paid). In the end, I stayed there for 4 years and provided support for Samsung TV, audio, video, cell phone and tablet (there was a time when my team was used as a multiskiller, because the mobile department either had too few employees or extremely many calls came in).

Tip: Be nice to support, then they are much more likely to help you or help more than if you push, are unfriendly or just complain. In my time there was premium support for these people. That means they didn't tell you anything wrong, but they didn't tell you everything either and you had to call again. That usually made sure the customer cooled down and was friendly by their 3rd call at the latest - we educated the customers in a certain way, because we're only human too.

At that time, there was also no minimum wage, all this stupid "we're a family" drivel, and the company I was employed by at the time didn't necessarily treat employees kindly. But I have to say, in a twisted way of logic, I was already happy - or at least I thought I was.

When a new service provider opened a branch office in my city, others besides me quit in no time. Not only was our salary doubled, but to my horror I found out that they were interested in you.

The new project was very interesting. I worked in a service desk for a huge chemical company. As a child I had dealt with Windows 3.11 and newer, which was easy for me in one way and quite difficult at the same time. I was lucky to always get strange questions or rather strange errors, having to set up Windows phones (which took forever, but you still had to watch the time) and much more.

The project ended unexpectedly for us and many were left with nothing. A new provider was to take over the service. This provider immediately began to poach current colleagues so that the knowledge could be transferred. For some of them there was an unpleasant end - after the knowledge was transferred, they were fired. Other colleagues and I applied for the many 24/7 shift work in an operation center. My job interview looked something like this: "I have no idea about this, but I want to learn it!". Sure that got me more than a skeptical look, but I don't think either side regrets it by now.

Well that's it for now...maybe I'll update the entry later sometime.